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These Subscription Terms supplement the AskTilly Terms of Service and the Privacy Policy. By purchasing or upgrading to a paid plan, you agree to these additional terms. In the event of a conflict between these Subscription Terms and the general Terms of Service, these Subscription Terms govern with respect to paid features and billing.
At checkout, AskTilly displays each applicable legal document required for your purchase and records acceptance by term type and version for compliance audit purposes.
These Subscription Terms ("Subscription Terms") apply when you purchase, upgrade to, or use a paid plan ("Subscription") for the AskTilly Services. They govern billing, payment, cancellation, and related commercial matters.
Free-tier users are not bound by these Subscription Terms unless and until they upgrade to a paid plan.
Available plans, features, pricing, and usage limits are described on our pricing page. Plan details (including included AI models, message quotas, and seat limits) may vary by tier and are presented to you before purchase.
If you purchase a plan on behalf of an organization ("Team Plan"), you represent that you have authority to bind the organization. Team Plans are billed based on the number of seats. The plan administrator is responsible for managing seats and authorized users.
All plans are subject to the usage limits described in your plan details. Excessive or abusive usage that materially exceeds normal patterns may result in throttling, usage warnings, or plan adjustment. We will notify you before taking action where practicable.
Paid upgrades require acceptance of all legal terms designated as required for subscription at the time of checkout. This may include the Terms of Service, Privacy Policy, these Subscription Terms, and other plan-specific legal terms presented to you.
By subscribing, you authorize AskTilly and its payment processors (currently Stripe) to charge the applicable subscription fee to your selected payment method on a recurring basis. You agree to maintain a valid payment method for the duration of your Subscription.
Subscriptions are billed in advance on a monthly or annual basis, depending on the plan you select. Your billing cycle begins on the date of your initial purchase.
Your Subscription will automatically renew at the end of each billing period at the then-current rate, unless you cancel before the renewal date. We will charge your payment method on file on each renewal date.
If a payment fails, we may retry the charge, suspend access to paid features, or downgrade your account to the free tier. We will notify you of payment failures and provide a reasonable opportunity to update your payment method before downgrade.
Prices are displayed in your local currency where available, or in US Dollars. Prices shown at checkout are inclusive of any applicable adjustments for your region.
We may change subscription prices. For existing subscribers, price changes take effect at the start of the next billing period following at least 30 days' advance notice via email or in-app notification. If you do not agree to a price change, you may cancel before it takes effect.
Prices may or may not include applicable sales tax, VAT, GST, or other transaction taxes depending on your jurisdiction. You are responsible for any applicable taxes except where AskTilly is legally required to collect and remit them, in which case they will be shown at checkout.
You may cancel your Subscription at any time through your account billing settings. Cancellation takes effect at the end of the current billing period. You will retain access to paid features until the end of the period you have already paid for.
Unless otherwise required by applicable law, cancellations do not result in a refund for the remaining portion of the current billing period.
After cancellation takes effect, your account reverts to the free tier. Access to paid features and higher usage limits will end. Data handling after downgrade remains subject to your retention settings, account actions, and the Privacy Policy.
Subscription fees are non-refundable except:
If you are a consumer in the EU or UK, you may have a statutory right to cancel within 14 days of purchase and receive a full refund, provided you have not used the Subscription during that period. By beginning to use the Subscription immediately, you acknowledge that you may lose this cooling-off right to the extent permitted by law.
To request a refund, contact billing@asktilly.ai with your account details and the reason for the request.
Team Plans are billed based on the number of seats (authorized users). Adding seats during a billing period is billed on a pro-rata basis for the remainder of the period.
Reducing seats takes effect at the end of the current billing period. No refund is issued for seats removed mid-period.
Some Team Plans have a minimum seat requirement, which is stated on the pricing page and at checkout.
Promotional or discounted pricing applies for the stated duration only. After the promotional period ends, your Subscription renews at the standard rate. The standard rate will be disclosed at the time you apply the promotion.
Coupons may have specific conditions, including expiration dates, plan restrictions, and per-user limits. Coupons cannot be combined unless explicitly stated and have no cash value.
We aim to provide reliable service but do not guarantee any specific uptime percentage for standard paid plans. Planned maintenance will be communicated in advance where practicable.
Enterprise-tier customers may negotiate a separate Service Level Agreement (SLA) with defined uptime commitments, support response times, and remedies. Such SLAs, where executed, supplement these Subscription Terms.
If your payment method fails, we may place your Subscription into a grace period, retry payment, and restrict paid features until payment is resolved. If payment remains unresolved after applicable notice and grace periods, we may cancel your Subscription and downgrade your account in accordance with applicable law.
If you believe you have been incorrectly charged, contact billing@asktilly.ai within 60 days of the charge. We will investigate and, where appropriate, issue a credit or refund. Filing a chargeback or payment dispute before contacting us may result in account suspension pending resolution.
If your account is terminated under the Terms of Service (e.g., for a violation), your Subscription is cancelled effective immediately. No refund is issued for the remaining billing period in cases of termination for cause.
These Subscription Terms are governed by the same law and dispute resolution provisions described in the Terms of Service, Section 17.
We may update these Subscription Terms from time to time. Material changes will be notified at least 30 days in advance via email or in-app notification. Continued use of a paid plan after the effective date of updated Subscription Terms constitutes acceptance. If you do not agree, you may cancel before the changes take effect.
Billing inquiries: billing@asktilly.ai
General legal: legal@asktilly.ai