AskTilly — Wallet Terms of Use

Last Updated: March 2026 — Version 2026.03.21

These Wallet Terms of Use (“Wallet Terms”) supplement the AskTilly Terms of Service and govern your use of the wallet features provided by AskTilly (“we”, “us”, or “our”). By creating or importing a wallet, you agree to these Wallet Terms in addition to the general Terms of Service and Privacy Policy.

1. Self-Custody Model

AskTilly provides self-custody wallet software. We do not act as a custodian, bank, financial institution, or money transmitter. We do not hold, manage, or have access to your private keys or recovery phrase in plaintext form. All cryptographic key material is encrypted on the client side using your passkey before being stored on our servers.

You are the sole custodian of your wallet. AskTilly cannot access your funds, freeze your account, or execute transactions on your behalf.

2. Passkeys and Recovery Phrase

Your wallet is secured by passkeys (FIDO2/WebAuthn credentials) that unlock the encrypted wallet on your devices. Your recovery phrase (a 24-word mnemonic) and, where supported, exported wallet descriptors are the backup mechanisms for your wallet.

You are solely responsible for:

• Safeguarding your passkeys and the devices they are registered on
• Backing up your recovery phrase or wallet descriptor securely and offline
• Never sharing your recovery phrase with anyone, including AskTilly support
• Ensuring no one observes your recovery phrase during backup or import

3. Irreversible Transactions

Blockchain transactions are irreversible. Once a transaction is signed and broadcast to the network, it cannot be cancelled, reversed, or refunded by AskTilly or any other party. You are responsible for verifying the recipient address and amount before confirming any transaction.

AskTilly is not liable for funds sent to incorrect addresses, including addresses controlled by malicious parties, or for transactions resulting from user error.

4. Watch-Only Metadata and On-Chain Visibility

While AskTilly cannot access your private keys, we do store certain watch-only wallet data, including:

• Public wallet descriptors and address derivation state
• Generated receive addresses
• Balance and asset information
• Transaction history visible to the wallet service

This data is necessary to provide wallet functionality (displaying balances, generating addresses, showing transaction history). Additionally, all blockchain activity is publicly observable on the respective blockchain network, regardless of AskTilly.

5. No Financial Advice

AskTilly does not provide financial, investment, tax, or legal advice. The wallet feature is a software tool, not a financial service. Use of cryptocurrency involves significant risk, including the potential for total loss of value. You should consult qualified professionals for financial, tax, and legal decisions.

6. Regulatory Compliance and Restricted Jurisdictions

Cryptocurrency regulations vary by jurisdiction. You are solely responsible for understanding and complying with all applicable laws, regulations, and tax obligations in your jurisdiction related to your use of digital assets and the wallet feature.

By using the wallet feature, you acknowledge and agree that:

• You will not use the wallet feature if doing so would violate the laws of your country or territory of residence, including any prohibition on cryptocurrency transactions.
• You will not use the wallet feature to evade or circumvent any applicable sanctions, export controls, anti-money laundering, or counter-terrorism financing laws.
• You understand that AskTilly may use approximate methods (such as phone number country prefix, app storefront, SIM country, or device locale) to identify potentially restricted jurisdictions, and that access may be restricted or denied based on these signals even if the determination is imprecise.

AskTilly does not verify your location, residency, nationality, or sanctions-list status. These checks are approximate risk-reduction measures, not definitive compliance controls. You bear sole responsibility for ensuring your use of the wallet feature complies with all applicable laws.

AskTilly reserves the right to restrict, suspend, or terminate wallet access for users in jurisdictions where use is prohibited by law or where we determine that continued access would pose legal or regulatory risk. AskTilly makes no representation that the wallet feature is appropriate or available for use in any particular jurisdiction.

7. Network Risks and Limitations

Blockchain networks operate independently of AskTilly. We are not responsible for:

• Network congestion, delays, or transaction confirmation times
• Blockchain forks, protocol changes, or network outages
• Mining or validator behavior
• Changes to network fees or minimum transaction amounts

8. Testnet and Mainnet

The wallet feature may operate on testnet or mainnet networks. Testnet tokens have no monetary value. When using mainnet, real funds are at stake. AskTilly will clearly indicate which network is active, but you are responsible for understanding the distinction.

9. Software Provided As-Is

The wallet software is provided “as is” and “as available” without warranties of any kind. While we use industry-standard cryptography (AES-GCM-256, BIP39, BIP32, WebAuthn PRF), no software is guaranteed to be free of defects, vulnerabilities, or interruptions.

To the maximum extent permitted by law, AskTilly disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of Liability and Indemnification

To the maximum extent permitted by law, AskTilly is not liable for any loss of funds, data, or access resulting from:

• Lost, stolen, or compromised passkeys or recovery phrases
• Unauthorized access to your device or account
• Phishing, malware, social engineering, or other attacks
• User error in entering recipient addresses or transaction amounts
• Blockchain network issues, forks, or protocol changes
• Software bugs, vulnerabilities, or service interruptions
• Actions of third parties, including miners, validators, or other network participants

You agree to indemnify and hold harmless AskTilly, its affiliates, officers, directors, employees, and agents from any claims, losses, liabilities, damages, costs, or expenses (including reasonable legal fees) arising from your use of the wallet feature or violation of these Wallet Terms.

11. Modifications

We may update these Wallet Terms from time to time. If we make material changes, we will notify you through the wallet interface and require re-acceptance before continued use. The version number and date at the top of this document indicate the current version.

12. Contact

For questions about these Wallet Terms, contact us at legal@asktilly.ai.